All OCBC banking services restored after morning outage
"We would like to assure our customers that no customer data has been compromised and that their monies remain safe," said OCBC.
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SINGAPORE: OCBC banking services have been fully restored after a morning outage on Monday (Aug 28) due to a "technical problem".
The affected services include its internet and mobile banking platforms, PayNow, ATMS, cards and Velocity, the bank's digital business banking platform.
An OCBC spokesperson said that banking channels were hit by a technical problem at 8.33am, affecting consumer and business banking customers.
In an update at about 12.20pm, the bank said all banking services have been restored.
"Our customers can perform banking transactions at our branches, ATMs, internet and mobile banking platforms, and Velocity. Cards services have also been restored," the spokesperson said, adding that the bank is investigating the cause of the "technical problem".
"We would like to assure our customers that no customer data has been compromised and that their monies remain safe."
"We are experiencing network issues at the moment. All of our banking services are down," said OCBC.
According to updates from the bank on Facebook, card and branch services were restored at about 10.30am, while ATM services were back up at about 10.40am.
In response to CNA's queries, OCBC said at about 10.50am that customers could still visit its six branches that were currently open.
"The other branches will be opened at 11am. We are on standby to deploy additional resources at branches and extend branch banking hours to support our customers," said the spokesperson.
Commenting on OCBC's Facebook post, some customers noted that their credit card payments were declined and that they were unable to withdraw cash.
